Clean Community™ · Resident Support Center
We're here to help.
Need help with your trash, recycling, or bulk pickup? Everything you need is in one place — right from your phone.
- Report a missed pickup
- Schedule bulk pickup
- Recycling guidelines
- Service reminders
- Valet trash rules
- Contact our team
Quick Actions
What do you need help with?
Tap a card to get exactly what you need — most residents are on their way in under a minute.
Report a Missed Pickup
Having an issue with your trash or recycling collection? We'll investigate and respond quickly.
Schedule Bulk Pickup
Furniture, mattresses, TVs, large boxes, appliances and more. Book a pickup that fits your schedule.
Recycling Guide
Know what belongs in the blue bin — and what doesn't. Fewer mistakes, cleaner community.
Valet Trash Rules
Collection hours, weight limits, bag requirements, door placement, holiday schedule, and pet waste.
Vehicle Blocking Collection?
Residents sometimes receive parking notices. Learn why our trucks need clear access to dumpsters.
Contact Fresh Environmental
Questions or need assistance? Reach our team by phone, email, or the contact form.
Recycling guide
What goes in the blue bin?
A cleaner community starts with clean recycling. Keep it simple: rinse, no bags, no food.
Yes
Recycle
- Cardboard, flattened
- Aluminum & steel cans
- Paper & magazines
- Glass bottles & jars
No
Keep out
- Plastic bags
- Food & liquids
- Styrofoam
- Electronics
- Yard waste
Valet Trash
Doorstep collection rules
Collection Hours
Place trash out during your property's designated collection window.
Weight Limit
Bags must be under 20 lbs and securely tied.
Bag Requirements
Use 13-gallon tall kitchen bags. No boxes or loose items.
Door Placement
Place bags directly outside your front door, not in the hallway or on stairs.
Holiday Schedule
Valet service pauses on major holidays — check your community calendar.
Pet Waste
Pet waste must be sealed and double-bagged before disposal.
Community Parking Rules
Why we ask you to move your vehicle
Our collection trucks need a clear, wide path to safely reach dumpsters and enclosures. When vehicles block access, we can’t complete service — and neighbors miss pickup too.
If you received a vehicle notice, it’s simply a reminder that your car is parked in a spot our truck needs on service day. Just a request to keep the access lane clear during posted collection hours.
Contact Fresh Environmental
Still need a real person?
We answer quickly — most resident questions are resolved the same day.
FAQ
Frequently asked questions
What time should I place trash out?
Please place all trash and recycling at your designated spot the night before your scheduled pickup or before 6:00 AM the morning of service.
When is my pickup day?
Pickup days vary by community and property. Check with your property manager or view your community's schedule in the Resident Support Portal.
How do I schedule a bulk pickup?
Use the Schedule Bulk Pickup card above or visit the Bulk Pickup page. Most requests are scheduled within a few business days.
Why wasn't my trash collected?
The most common reasons are: bag placed out after the truck passed, overweight bag, bag placed in the wrong location, or a blocked access point. If none of these apply, please report it as a missed pickup.
Can I leave cardboard outside my bin?
Cardboard should be flattened and placed inside your recycling container whenever possible. Loose cardboard next to the bin may not be collected depending on your community's rules.
Do I need to bag my trash?
Yes. All trash must be securely tied in a bag before placing it in your container or at your door for valet service. Loose trash is not collected.
Can I recycle plastic bags?
No. Plastic bags jam recycling equipment. Please return clean plastic bags to a grocery store drop-off program instead.
What if I missed collection?
Bring your container back in and set it out again on your next scheduled service day. For valet trash, hold bagged items until the next collection night.
Submit a Service Request
Tell us what you need help with. Please include your service address, contact information, date of the request, and any details that will help our team understand what is needed.
Need something fixed, added, cleaned, reviewed, or picked up? Submit a service request and we’ll help get it handled.
